Privacy Policy

Last updated: January 2024

Introduction

cloud lumen ("we", "our", or "us") is committed to protecting the privacy of visitors to our website and customers who use our auto service facilities. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website or engage our services.

Information We Collect

Personal Information

We may collect personal information that you voluntarily provide when you:

• Fill out contact or booking forms on our website
• Request a quote for our services
• Bring your vehicle to our workshop for service
• Communicate with us via email

This information may include your name, email address, postal address, vehicle details, and any other information you choose to provide.

Automatically Collected Information

When you visit our website, we may automatically collect certain information about your device, including your IP address, browser type, operating system, referring URLs, and information about how you interact with our website. We collect this information using cookies and similar technologies.

How We Use Your Information

We use the information we collect to:

• Provide, operate, and maintain our services
• Process your service bookings and enquiries
• Communicate with you about your vehicle service
• Send you service reminders and maintenance recommendations
• Improve our website and services
• Comply with legal obligations

Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties except in the following circumstances:

• With service providers who assist in operating our website and business
• When required by law or to respond to legal process
• To protect our rights, property, or safety, or that of others
• With your consent

Data Security

We implement appropriate technical and organisational measures to protect the personal information we collect against unauthorised access, alteration, disclosure, or destruction. However, no method of transmission over the Internet or electronic storage is completely secure.

Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including to satisfy legal, accounting, or reporting requirements. Service records may be retained for the period required by Australian consumer law.

Your Rights

Under Australian privacy law, you have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate information
• Request deletion of your information in certain circumstances
• Withdraw consent for marketing communications

Third-Party Links

Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites. We encourage you to read the privacy policies of any third-party sites you visit.

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

Contact Us

If you have questions about this Privacy Policy or our privacy practices, please contact us at:

Email: [email protected]
Address: 47 Automotive Drive, Northside Industrial, Sydney, NSW 2060, Australia