Your data protection rights under the General Data Protection Regulation
Last updated: January 2024
cloud lumen is committed to protecting the personal data of all individuals, including those residing in the European Economic Area (EEA). This page outlines how we comply with the General Data Protection Regulation (GDPR) and explains your rights regarding your personal data.
cloud lumen acts as the data controller for personal information collected through our website and services. This means we determine the purposes and means of processing your personal data.
Contact details:
Email: [email protected]
Address: 47 Automotive Drive, Northside Industrial, Sydney, NSW 2060, Australia
We process personal data under the following legal bases:
Under the GDPR, you have the following rights regarding your personal data:
You have the right to request a copy of the personal data we hold about you. We will provide this information free of charge within one month of receiving your request.
You have the right to request that we correct any inaccurate or incomplete personal data we hold about you.
You have the right to request that we delete your personal data in certain circumstances, including when the data is no longer necessary for the purposes for which it was collected or when you withdraw consent.
You have the right to request that we restrict the processing of your personal data in certain circumstances, such as when you contest the accuracy of the data.
You have the right to receive your personal data in a structured, commonly used, and machine-readable format, and to transmit that data to another controller.
You have the right to object to processing of your personal data based on legitimate interests or for direct marketing purposes.
You have the right not to be subject to decisions based solely on automated processing that produce legal or similarly significant effects, unless this is necessary for a contract, authorised by law, or based on your explicit consent.
To exercise any of your GDPR rights, please contact us using the details provided above. We will respond to your request within one month. If your request is complex or if we receive a large number of requests, we may extend this period by a further two months, in which case we will inform you of the extension.
If we transfer your personal data outside the EEA, we ensure that appropriate safeguards are in place to protect your data, such as standard contractual clauses approved by the European Commission or other legally recognised mechanisms.
We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. When personal data is no longer needed, we securely delete or anonymise it.
We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, loss, destruction, or alteration. These measures are regularly reviewed and updated as necessary.
In the event of a personal data breach that is likely to result in a high risk to your rights and freedoms, we will notify you without undue delay and inform the relevant supervisory authority as required by the GDPR.
If you believe that we have not complied with your data protection rights, you have the right to lodge a complaint with a supervisory authority. In Australia, you can contact the Office of the Australian Information Commissioner (OAIC). For EEA residents, you can contact the supervisory authority in your country of residence.
We may update this GDPR information from time to time. Any changes will be posted on this page with an updated revision date.
If you have any questions about our GDPR compliance or wish to exercise your rights, please contact us at:
Email: [email protected]
Address: 47 Automotive Drive, Northside Industrial, Sydney, NSW 2060, Australia